Terms of Service
Welcome to aquamare.com.mx
The online store specialized in Freediving and Spearfishing.
TRIBU MEXICO S.A. DE C.V.
Saratoga No. 102, Colonia Portales
Benito Juarez, Mexico City
TERMS AND CONDITIONS
This legal text exclusively governs the contractual relations between all Users (also referred to as 'Client', 'You') of the online store of TRIBU MEXICO S.A. DE C.V. and the seller, which is TRIBU MEXICO S.A. DE C.V (also referred to hereinafter as 'Aquamare' and 'We').
The object of these Terms and Conditions of purchase is the supply by TRIBU MEXICO S.A. DE C.V of the products offered in its online stores, in exchange for an economic benefit.
By accessing our portals, the Client undertakes to respect the Terms and Conditions, as well as the rules of use that appear in them.
2. CONTRACT COMPONENTS
These Terms and Conditions, together with the order confirmation, constitute the contract between TRIBU MEXICO S.A. DE C.V and the Client for the supply of the products. Other different texts will not apply.
It will be understood that the Client agrees with the general conditions provided in this text from the moment in which he accepts that he has read and agrees with these Terms and Conditions and does not expressly express his disagreement.
3. PLACE AN ORDER
In order to place an order, the Customer must be at least 18 years of age. If you are a minor, you must ask your parents or legal guardians to place the order on your behalf.
However, if you are between 14 and 18 years of age, you can request information about products and events. In any case, it is recommended that the Client have their parents or legal representatives before browsing and/or registering in our online stores or mobile applications so that they can explain any questions that may arise.
If the Client is under 14 years of age, please do not provide us with any personal information, as we cannot accept it.
Once you have accessed the online store, the Customer must fill in the form with the necessary personal data requested and must click on the 'finish order' button to confirm the purchase.
When the Customer completes his order, we will send him an email with the number and details of his order.
In the event that there is a problem with the shipment of the material, we will contact the Client as soon as possible to inform him of the situation and suggest alternative products that he may wish to purchase. Or propose the return of the sum of money that would have satisfied us for such products.
The Customer may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the transport company. If the package had left our facilities, the amount to be reimbursed would be only for the products initially purchased without including the shipping amount, in case of the return generating a cost, it is the customer who is in charge of absorbing it.
The availability of products on the web is constantly changing and reflects the situation in real time. Adding an item to the shopping cart does not guarantee that it will be reserved for the Customer, as other customers may have purchased it while browsing the web. Only when the payment process has been completed, the product is effectively reserved for the Customer.
We will make every effort to supply the products listed on your order confirmation. However, there may be times when we are unable to supply such products due to, for example, those products not being in stock. In these cases we will contact the Customer to inform them and perhaps suggest alternative products that they may wish to purchase.
4. SUPPLY OF PRODUCTS
TRIBU S.A. DE C.V. will supply the products indicated in the Customer's order confirmation, in accordance with these Terms and Conditions.
5. PRODUCT INFORMATION
We pay great attention to the information regarding the essential characteristics of the products through technical descriptions from their collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of the technique, but always seeking the best market standards.
6. PRICES AND SHIPPING COSTS
The price of each product will be clearly determined in the online store. The price and conditions of the products offered may vary over time, but, in any case, for a specific order, the price and conditions indicated when the Customer placed the order will always apply.
The sale prices indicated in our online stores are shown as follows:
- All prices include VAT.
- Shipping costs are not indicated in the price of the products. Transport costs are borne by the Customer and will be added to the total amount of the selected products. The Customer can consult at any time what the amount of the shipping costs is in the shopping basket, before confirming the order and finalizing the contracting process. The calculation of shipping costs depends on the volume and weight of the items.
7. AVAILABILITY OF PRODUCTS
The Client must take into account that the orders will be sent within the limits of available stock. If one of the items ordered is not in stock, we undertake to send the Customer an email as soon as possible (from the date on which the order was placed) to inform them of the period in which we can send their product(s). y). If you were not interested in waiting, you can request a refund of the amounts you paid for that item.
8.PAYMENT OF THE PRODUCTS
- Aquamare reserves, without any liability, the right not to process Payment Management Requests and/or payments with incorrect or incomplete data.
- Aquamare reserves the right to use the internal processes and/or the means that the financial system, the payment providers, its electronic commerce platform and/or the fraud prevention systems make available to it to verify the validity or legitimacy of the payment of the User, therefore, in this act, the User accepts that his payment may be rejected without explanation for said decision.
- In the case of payments with Credit or Debit Cards, the funds will be debited from the account associated with the card used, at the time the Issuing Bank of the same authorizes the transaction.
- Aquamare reserves the right to take the judicial and/or extrajudicial measures it deems pertinent to obtain payment of any amount owed by virtue of the acquisition of its products.
- The User will be solely responsible for the effective fulfillment of the tax obligations established by current legislation regarding the transactions carried out with Aquamare.
9. DELIVERY OF THE PRODUCTS
Once all the items have been added to the basket. TRIBU MEXICO S.A. DE C.V. will ship the order to the address provided by the Customer when placing the order. To guarantee the safe delivery of the package, the courier company needs a signature to confirm that the delivery has been made successfully. If there is no one to receive the package, the driver will attempt a new delivery, drop off the package at a branch, or return the package to the local post office for safe keeping. In the event that the package cannot be delivered due to any reason, such as wrong address, absent recipient, rejection of the package, etc., the package will be returned to our warehouse. Please note that we can only refund the price of the product paid, once the package has arrived back at our warehouse. The Customer will receive a refund of the price of the product paid by the same payment method used when placing the order.
10. PRODUCT WARRANTY
As the official distributor of each brand, all the items that TRIBU MEXICO S.A. DE C.V. sells, are covered by a manufacturer's warranty against manufacturing defects. If any of the purchased products suffers from a manufacturing defect, detected within the period described by the manufacturer from delivery and that the defect has been confirmed by the manufacturer, we promise to repair it free of charge. In this case, all the costs of returning the product and shipping the new product or the repaired product are borne by TRIBU MEXICO S.A. DE C.V. In this way we will organize the return in the most suitable way. In the event that the problem with said product does not correspond to a manufacturing defect and is not covered by the guarantee, it will be the Customer who pays all additional expenses, including those of said return.
11. RETURN OF PRODUCTS
If the Client is not satisfied with the product he has purchased, due to any damage to the purchased item, he may return the product to us and obtain a refund of the price of the returned product within a period of 15 days following the delivery of the products. On the other hand, only items that have not been used are accepted.
If the Client wishes to return the product that he has purchased in the Aquamare.mx online store and made the purchase through PayPal, and that for some reason or personal reason he wishes the refund of the price of the product. This will be returned within 30 days of delivery of the products and the refund amount will be partial, that is, without PayPal commission.
Instructions for returning a product are available in the Returns section
Once the merchandise has been returned to our warehouse and after checking its status, the amount will be reimbursed according to the payment method made by the Client.
12. REVIEWS AND COMMENTS
TRIBU MEXICO S.A. DE C.V. recommends the Customer to leave reviews, comments and questions about products for sale in our online stores. We regularly monitor this content and reserve the right to remove, reject or edit it at any time. By submitting information to our websites such as a review, a technical question about a product or a comment about the service, the Client understands that what he has submitted is not protected by copyright and is allowing its appearance in our online stores.
13. OBLIGATIONS OF AQUAMARE AND THE CUSTOMER
TRIBU MEXICO S.A. DE C.V. undertakes to make available to the Customer all the necessary information regarding the products and orders. TRIBU MEXICO S.A. DE C.V. does not guarantee the execution of these conditions in case of force majeure, in the absence of the Client or an unforeseeable event by a person outside the contract.
The Customer agrees to fill in the order forms and their fields according to the instructions indicated. TRIBU MEXICO S.A. DE C.V. will protect the data in accordance with the law. The Client also undertakes to pay the price of the product, with the corresponding taxes and shipping costs.
We remind you that it is advisable to keep a copy of the data contained in the purchased products. TRIBU MEXICO S.A. DE C.V. is not responsible for any loss of data, files or, in general, for any damage that will result from a backup failure by the Customer of the data contained in the purchased products.
TRIBU MEXICO S.A. DE C.V. is not responsible for the consequences that may result from improper use of the products sold in its online store.
14. PROTECTION OF PERSONAL DATA AND COMMENTS
We inform you that the personal data you provide us will be processed in order to provide the services and/or deliver the requested products if you make a purchase, and in order to provide you with commercial information, including by electronic means.
The person responsible for these treatments is TRIBU MEXICO S.A. DE C.V.
The legal basis of the treatment in case you are a Client, is the execution of the contract in which you are a party.
The legal basis in the case of commercial information is your express consent because, by registering, you give your express authorization for us to send you commercial information, including by electronic means.
Whenever you wish, you can unsubscribe from our newsletter and revoke this express consent, to stop receiving this type of email. To do this, simply click on the link provided for this purpose that appears at the bottom of each of the promotional emails we send.
By registering, you agree to provide us with valid personal data that allows the provision of the service by TRIBU MEXICO S.A. DE C.V. and your correct identification as a registered User. These personal data that you must provide us with are essential for sending information and/or orders and preparing invoices.
The absence of these data or their inaccuracy will lead to the impossibility of sending information and/or delivering orders. If an order cannot be delivered for this reason, it will be automatically cancelled.
Only TRIBU MEXICO S.A. DE C.V. will be responsible for the personal data of the User. The data provided by you is stored in a file owned by TRIBU MEXICO S.A. DE C.V that complies with current regulations on data protection.
TRIBU MEXICO S.A. DE C.V undertakes to comply with the duty of secrecy of such data, as well as to treat it with confidentiality, assuming the necessary measures to avoid its alteration, loss, treatment or unauthorized access, as stipulated in THE FEDERAL LAW OF PROTECTION OF PERSONAL DATA IN POSSESSION OF INDIVIDUALS
It also undertakes not to use said personal data for purposes other than the object of the service it provides through its web pages or its commercial newsletters, which offer information on product offers for direct sale through the Internet and to not transmission of the same to third parties, unless they necessarily intervene in the development of the object of the contract.
In the same way, you expressly consent to the assignment and/or transfer of your data to companies with which it is necessary to share your data for the successful completion of the order or the sending of information, such as transport, parcel, courier companies. , logistics, professional hosting and data management services, online chat providers, web analytics services, etc. You are informed that your data may be or will be transferred to these companies.
This consent may be revoked at any time by writing signed with the reference "REVOCATION OF CONSENT", addressed to TRIBU MEXICO S.A. DE C.V.
In addition, you have the right to access the information we have about you, to rectify it, to delete it, to oppose its treatment, to request the limitation of treatment or to request the portability of your data. To do this, you only need to communicate it by means of a signed document, attaching a photocopy of any valid official document that proves your identity, addressed to: TRIBU MEXICO S.A. DE C.V.
In addition, we inform you that you also have the right to file a claim with a control authority, such as the Consumer Attorney General's Office.
15. INTELLECTUAL PROPERTY AND COPYRIGHT
All the contents available in the online stores of TRIBU MEXICO S.A. DE C.V. (illustrations, texts, denominations, own brands, images, videos...) are the property of TRIBU MEXICO S.A. DE C.V. Third-party trademarks are the property of their owners. Any partial or total reproduction of the content through any procedure and on any medium is subject to the prior and express authorization of AQUAMARE or of the rights holders, as the case may be.
All opinions written by Clients are controlled by the Marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context, etc.), TRIBU MEXICO S.A. DE C.V. reserves the right to reject or modify such opinions.
TRIBU MEXICO S.A. DE C.V. is not responsible for the misuse that is made of the contents of the Web pages, being the sole responsibility of the user who accesses or uses them.
TRIBU MEXICO S.A. DE C.V. declines all responsibility arising from the exchange of information between Users through the Web pages. The responsibility for the dissemination of data and the manifestations disseminated on its web pages corresponds, in any case, to those who carry them out.
16. LINK WITH THIRD PARTIES
TRIBU MEXICO S.A. DE C.V. does not assume any responsibility for the information contained in third-party web pages that can be accessed through links or search engines of the web pages. The presence of links (links) on the Web pages is for informational purposes only and in no case does it imply a suggestion, invitation or recommendation about them.
There is the possibility of sharing content or any type of information through social networks such as Twitter, Facebook or other applications, said activity being subject to the conditions of use and registration expressly established by these online platforms, without TRIBU MEXICO S.A. DE C.V. assumes no direct or indirect responsibility for the content published on them by users. In these cases, you must bear in mind that by accessing these networks, you are leaving the store's Web pages to access an environment not controlled by TRIBU MEXICO S.A. DE C.V. Consequently, TRIBU MEXICO S.A. DE C.V. will not assume any responsibility for possible violations of the security of said environments.
17. MODIFICATIONS OF THE LEGAL MENTIONS
TRIBU MEXICO S.A. DE C.V. reserves the right to modify this Legal Notice without the express acceptance by the User being a prior requirement, the modifications introduced being understood to be tacitly accepted by the User in the event that they continue to access the Web Pages from the date of publication. of the aforementioned modifications. Otherwise, the User must immediately stop accessing and/or using the pages.